FAQ

Frequently Asked Questions (FAQ)

Orders & Shipping

Where do you ship?

We currently ship to the United States, Canada, and select international destinations.

Shipping availability may vary depending on your location.

How long does shipping take?

Most orders are processed within 1–3 business days.

Estimated delivery times:

United States: 7–15 business days
Canada: 7–15 business days
Other Countries: 10–20 business days

Delivery times may vary during holidays or due to customs processing.

How can I track my order?

Once your order has shipped, you will receive a tracking email with your tracking number and shipping updates.

Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to assist.

Please contact us as soon as possible at:

support@wellnessfromchina.com

Products

What makes WellnessFromChina™ products unique?

Our products are inspired by traditional Chinese wellness culture and selected to support mindful living, nourishment, balance, and daily self-care rituals.

We focus on bringing time-honored wellness traditions to modern lifestyles.

Are your products authentic?

We work with trusted suppliers and manufacturers experienced in traditional Chinese wellness products.

We carefully select products based on quality, heritage, and customer experience.

Are your products natural?

Many of our products contain ingredients traditionally used in Chinese wellness culture.

Please refer to each product page for detailed ingredient information.

How should I use your products?

Usage instructions vary by product.

Please follow the directions provided on the product packaging and product page.

How long should I take a wellness product?

Wellness routines vary from person to person.

Many people choose to incorporate wellness products into their daily self-care habits as part of a balanced lifestyle.

Wellness Information

Can your products diagnose, treat, cure, or prevent diseases?

No.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

The information on our website is provided for educational and informational purposes only.

Are your products approved by the FDA?

Statements regarding our products have not been evaluated by the U.S. Food and Drug Administration (FDA).

Our products are marketed as wellness products and dietary supplements where applicable.

Should I consult a healthcare professional before use?

If you are pregnant, nursing, taking medications, have a medical condition, or have specific health concerns, we recommend consulting a qualified healthcare professional before using any wellness product.

Payment

What payment methods do you accept?

We accept major credit cards and secure online payment methods available at checkout.

Is my payment information secure?

Yes.

We use secure payment processing technology and industry-standard encryption to help protect your information.

Returns & Refunds

What is your return policy?

If you are not satisfied with your purchase, please contact us within the return period stated in our Return Policy.

We will review each request and assist whenever possible.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery and include:

Your order number
Photos of the damaged item
Photos of the package

Our support team will work with you to resolve the issue.

What if I receive the wrong item?

Please contact our customer support team and we will arrange a suitable solution.

Contact Us

How can I contact WellnessFromChina™?

Email: