Return Policy

Return & Refund Policy

Our Commitment To Customer Satisfaction

At WellnessFromChina™, customer satisfaction is important to us.

If you experience an issue with your order, please contact us and we will do our best to find a fair solution.

Please review our return and refund policy below before making a purchase.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused and unopened

  • Be in its original packaging

  • Be in the same condition as received

  • Be returned within 30 days of delivery

For health, safety, and hygiene reasons, certain products cannot be returned once opened.

Non-Returnable Items

The following items are not eligible for return:

  • Opened consumable products

  • Opened wellness powders

  • Opened supplements

  • Opened food products

  • Personalized or customized items

  • Gift cards

  • Clearance or final sale items

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Damaged, Defective, Or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos of the item received

  • Photos of the packaging

  • A brief description of the issue

After review, we may offer:

  • A replacement

  • A store credit

  • A refund when appropriate

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it can no longer be cancelled.

If you need assistance, please contact us as soon as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was received

  • The item arrived damaged

  • The item is defective

We recommend using a trackable shipping service when returning items.

We are not responsible for returns lost during transit.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method.

Please allow:

  • 3–5 business days for inspection

  • 5–10 business days for payment providers to process refunds

Actual processing times may vary depending on your financial institution.

Refused Deliveries

Orders refused by the customer after shipment may be subject to:

  • Return shipping fees

  • Handling fees

  • Any applicable customs charges

These amounts may be deducted from the refund.

Lost Packages

If your package appears lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

Lost package claims are reviewed on a case-by-case basis.

Chargebacks

We encourage customers to contact our support team before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our customer service team.

Contact Us

If you have questions regarding returns or refunds, please contact us:

Email: support@wellnessfromchina.com

We typically respond within 24–48 business hours.

WellnessFromChina™

Ancient Chinese Wellness For Modern Life