Shipping Policy

Shipping Policy

Shipping Information

Thank you for shopping with WellnessFromChina™.

We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for important information regarding order processing, shipping times, tracking, and delivery.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Shipping Destinations

We currently ship to:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • Select International Destinations

If your country is unavailable during checkout, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery times vary depending on destination and customs processing.

United States

7–15 Business Days

Canada

7–15 Business Days

United Kingdom

7–15 Business Days

Australia & New Zealand

8–18 Business Days

Other International Destinations

10–20 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order value.

From time to time, we may offer free shipping promotions on qualifying orders.

Any available shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take several days to appear after the shipment has been dispatched.

If you do not receive tracking information within 5 business days after placing your order, please contact us.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Customs policies vary by country and we recommend contacting your local customs office for additional information.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, please contact us immediately.

Lost, Delayed, or Stolen Packages

While we work closely with our shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

We are not responsible for delays caused by:

  • Customs inspections

  • Severe weather

  • Carrier disruptions

  • Public holidays

  • Incorrect addresses provided by customers

If your package appears lost, please contact us and we will do our best to assist with the carrier investigation process.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping package

Our team will review the situation and work toward an appropriate resolution.

Multiple Shipments

In some cases, items from the same order may be shipped separately to ensure faster delivery.

If this occurs, you may receive multiple tracking numbers.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@wellnessfromchina.com

We typically respond within 24–48 business hours.

WellnessFromChina™

Ancient Chinese Wellness For Modern Life